Service Level Agreement

Quant's Service Level Agreement (SLA). QuantCDN utilizes multiple, redundant data centres to ensure the Service is always available to you. QuantCDN Service Level Agreement declares that the QuantCDN Network will be available in accordance with the uptime SLA applicable to the Subscription tier purchased the customer.

1. Summary

QuantCDN utilizes multiple, redundant data centres to ensure the Service is always available to you. QuantCDN Service Level Agreement declares that the QuantCDN Network will be available in accordance with the uptime SLA applicable to the Subscription tier purchased the customer. Where an uptime SLA is applicable, in the unlikely event that an outage exceeds the designated SLA outage minutes in a month, you will be eligible to receive a credit as outlined below.

Upon the Customer’s request, QuantCDN will issue a credit to the Customer for Network Outages in an amount equal to one day’s worth of the Monthly Fee paid by Customer (or Monthly Fee / 30.4 days) for each day in which an accumulative outage of designated SLA outage limit or longer occurred.

2. Definitions

“QuantCDN Network” means the QuantCDN website hosting service.

“Network Outage” means a period of time that the QuantCDN Network was not available to deliver content to the internet for 2 or more consecutive 2 minute periods.

“Monthly Fee” consists solely of the base monthly fee paid by the Customer for the affected QuantCDN service.

3. Credit Request And Payment Procedures

Each request in connection with a Network Outage must be received by QuantCDN within thirty (30) days of the date the SLA was not met. Requests are to be made by emailing support@quantcdn.io.

Each valid credit will be applied to an invoice of Customer no later than two billing cycles after QuantCDN receipt and verification of Customer’s request. Credits are exclusive of any applicable taxes, duties, fees, or surcharges imposed by any controlling taxing authority.

The total amount credited to Customer shall not exceed the Monthly Fee paid by Customer for the given month

4. Exceptions

An Outage does not include website inaccessibility due to:

  1. Failure or errors with your hardware, network, or website code;
  2. DNS issues beyond QuantCDN’s direct control;
  3. Your failure to report an Outage to QuantCDN support once you have discovered it;
  4. QuantCDN scheduled or emergency maintenance;
  5. Any actions or inactions of you or any third parties that are outside of QuantCDN’s direct control; or
  6. Other events outside of QuantCDN’s reasonable control, including but not limited to Force Majeure.

5. Termination

If you experience Outages for three consecutive calendar months, then either Party may terminate the Subscription Agreement in the following (fourth) month. Your Credits for Outages, which shall survive termination, shall be your sole and exclusive remedy and QuantCDN’s sole and exclusive liability for any failure to maintain the availability of the Services, or any claim based on an issue covered by this SLA. If you repeatedly submit false or unsubstantiated claims for Credits, QuantCDN may terminate your Subscription Agreement.

1. Summary

QuantCDN utilizes multiple, redundant data centres to ensure the Service is always available to you. QuantCDN Service Level Agreement declares that the QuantCDN Network will be available in accordance with the uptime SLA applicable to the Subscription tier purchased the customer. Where an uptime SLA is applicable, in the unlikely event that an outage exceeds the designated SLA outage minutes in a month, you will be eligible to receive a credit as outlined below.

Upon the Customer’s request, QuantCDN will issue a credit to the Customer for Network Outages in an amount equal to one day’s worth of the Monthly Fee paid by Customer (or Monthly Fee / 30.4 days) for each day in which an accumulative outage of designated SLA outage limit or longer occurred.

2. Definitions

“QuantCDN Network” means the QuantCDN website hosting service.

“Network Outage” means a period of time that the QuantCDN Network was not available to deliver content to the internet for 2 or more consecutive 2 minute periods.

“Monthly Fee” consists solely of the base monthly fee paid by the Customer for the affected QuantCDN service.

3. Credit Request And Payment Procedures

Each request in connection with a Network Outage must be received by QuantCDN within thirty (30) days of the date the SLA was not met. Requests are to be made by emailing support@quantcdn.io.

Each valid credit will be applied to an invoice of Customer no later than two billing cycles after QuantCDN receipt and verification of Customer’s request. Credits are exclusive of any applicable taxes, duties, fees, or surcharges imposed by any controlling taxing authority.

The total amount credited to Customer shall not exceed the Monthly Fee paid by Customer for the given month

4. Exceptions

An Outage does not include website inaccessibility due to:

  1. Failure or errors with your hardware, network, or website code;
  2. DNS issues beyond QuantCDN’s direct control;
  3. Your failure to report an Outage to QuantCDN support once you have discovered it;
  4. QuantCDN scheduled or emergency maintenance;
  5. Any actions or inactions of you or any third parties that are outside of QuantCDN’s direct control; or
  6. Other events outside of QuantCDN’s reasonable control, including but not limited to Force Majeure.

5. Termination

If you experience Outages for three consecutive calendar months, then either Party may terminate the Subscription Agreement in the following (fourth) month. Your Credits for Outages, which shall survive termination, shall be your sole and exclusive remedy and QuantCDN’s sole and exclusive liability for any failure to maintain the availability of the Services, or any claim based on an issue covered by this SLA. If you repeatedly submit false or unsubstantiated claims for Credits, QuantCDN may terminate your Subscription Agreement.